Responsible Gaming
at opkok
opkok is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines every tool, resource, and policy we have in place to help you stay in control.
Our Philosophy
Gaming Should Always Be Fun
At opkok, we take our duty of care to players in Bangladesh extremely seriously. Whether you enjoy cricket betting during a BPL season, spinning the reels on your favourite slot, or riding the excitement of a crash game, we want every session to be a positive experience that fits comfortably within your personal limits.
Problem gambling affects a small but significant portion of the gaming community worldwide, and Bangladesh is no exception. The signs can be subtle at first — spending slightly more time or money than intended, chasing a loss, or feeling anxious when not gambling. Recognising these signs early and acting on them is the most effective way to prevent gambling from becoming a problem.
opkok has built a comprehensive suite of responsible gaming tools directly into the platform. These tools are free to use, immediately effective, and designed to put you in full control of your gambling activity at all times. We also maintain a dedicated support channel — [email protected] — where trained team members are available to discuss concerns without judgment.
Core principle: opkok will never contact a player to encourage increased deposits or encourage continued play when that player has activated any responsible gaming tool. Players who use self-exclusion, cooling-off, or limit-setting features will not receive promotional communications for the duration of their chosen restriction.
Player Protection Tools
Tools Built to Keep You in Control
Every responsible gaming feature on opkok is accessible directly from your account settings. No waiting period, no forms to fill out — activate any tool immediately.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will automatically block further deposits until the period resets. You can lower your limit at any time with immediate effect; requests to raise a limit require a 7-day cooling-off period before taking effect.
Session Time Limits
Define the maximum amount of time you want to spend on the opkok platform in a single session. When your session limit is reached, you will receive a clear notification and be logged out automatically. This feature helps prevent extended play driven by habit rather than conscious choice.
Cooling-Off Period
Need a short break? A cooling-off period temporarily suspends your ability to log in or make deposits for a period you choose — from 24 hours up to 6 weeks. Your account remains intact and your balance is preserved. The cooling-off period cannot be cancelled once activated; it runs its full duration.
Self-Exclusion
Self-exclusion is a longer-term restriction for players who feel they need a more serious break from gambling. You can request self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is suspended, all marketing is stopped, and you cannot re-register with a new account on opkok.
Loss Limits
In addition to deposit limits, opkok allows you to set a cap on the maximum net loss you are willing to accept over a defined period. If your losses reach the threshold you have set, further wagering is blocked for the remainder of the period. Loss limits give you a direct safety net tied to your actual gaming outcomes.
Reality Checks
Enable regular reality-check notifications that appear on screen at intervals you choose (every 30, 60, or 90 minutes). Each notification shows you exactly how long you have been playing in the current session and gives you the option to continue or take a break. Reality checks are a lightweight but effective mindfulness tool.
Step-by-Step Guide
How to Activate Your Safety Settings
Accessing and activating responsible gaming tools on opkok takes less than two minutes. Follow the steps below, or contact our support team and we will assist you directly.
- Log in to your opkok account using your registered credentials.
- Navigate to My Account in the top right corner of the screen.
- Select Responsible Gaming from the account settings menu.
- Choose the tool you wish to activate: Deposit Limit, Loss Limit, Session Time Limit, Reality Check, Cooling-Off, or Self-Exclusion.
- Enter your preferred values (amounts, durations, or frequency) and confirm your selection.
- Your chosen restriction takes effect immediately. You will receive a confirmation to your registered email address.
Need help? If you are unable to find the Responsible Gaming section in your account, or if you need to activate self-exclusion urgently, please email [email protected] directly. Our team will prioritise responsible gaming requests and can apply restrictions to your account on your behalf within one hour.
opkok's deposit limit system allows you to cap how much you can deposit into your account over a given time frame. Available limit periods are:
- Daily limit — resets every 24 hours from the time the limit was set.
- Weekly limit — resets every 7 days.
- Monthly limit — resets on the same calendar date each month.
You can set limits in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000 or a monthly limit of ৳20,000. Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period to allow time for reflection.
A cooling-off period is a short-term account suspension suitable for players who want a brief pause. Available cooling-off durations on opkok:
- 24 hours
- 72 hours (3 days)
- 1 week
- 2 weeks
- 4 weeks
- 6 weeks
Once a cooling-off period is activated, it cannot be cancelled or shortened. All promotional communications are suspended for the duration. Your account balance and history are preserved and will be accessible again once the period ends.
Self-exclusion is a serious commitment suitable for players who feel gambling is becoming a problem. When you self-exclude from opkok:
- Your account is immediately suspended and you cannot log in.
- All marketing and promotional communications are permanently stopped.
- You cannot open a new account on opkok using the same identity documents.
- Any pending withdrawals will be processed to your verified payment method.
- Your account data is retained in accordance with our Privacy Policy.
Self-exclusion periods are: 6 months, 1 year, 3 years, or permanent (indefinite). At the end of a time-limited self-exclusion, your account is not automatically reactivated — you must submit a written request to [email protected] and complete a 7-day reflection period before reinstatement.
Reality checks display a pop-up notification during your gaming session at regular intervals. The notification shows:
- Total time elapsed in the current session.
- Your net win or loss for the session.
- Option buttons to continue playing or end the session.
You can set reality check intervals of 30 minutes, 60 minutes, or 90 minutes. Reality checks are designed to interrupt the natural flow of play and give you a moment of conscious reflection. They are especially useful for players who find that time passes quickly when engaged in fast-paced games like crash games or slots.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Awareness of the early warning signs is the first step toward maintaining healthy gambling habits. Review the indicators below honestly.
Chasing Losses
Placing larger bets or playing longer than planned in an attempt to recover money that has already been lost. This is one of the most common early indicators of developing problem gambling behaviour.
Gambling With Essential Funds
Using money reserved for rent, bills, food, or other essential expenses to fund gambling sessions. Healthy gambling uses only discretionary, non-essential funds that you can afford to lose entirely.
Hiding Your Gambling
Feeling the need to conceal gambling activity from family members, friends, or colleagues. Secrecy around gambling often indicates an awareness that the behaviour has moved beyond comfortable limits.
Inability to Stop
Repeatedly attempting to cut back or stop gambling and finding it difficult or impossible to do so. Persistent difficulty stopping is a key diagnostic indicator that professional support may be beneficial.
Escalating Stakes
Needing to bet increasingly larger amounts of money to achieve the same feeling of excitement or satisfaction — a pattern consistent with tolerance development, similar to other addictive behaviours.
Neglecting Responsibilities
Missing work, neglecting family commitments, or withdrawing from social activities in order to gamble, or spending time thinking obsessively about gambling when engaged in other activities.
If you recognise any of these signs in yourself: Please take action today. Use the self-assessment below, activate a cooling-off period or self-exclusion through your opkok account settings, or reach out to our support team at [email protected]. There is no judgment — only support.
Self-Assessment
Are You Gambling Responsibly?
The following questions are drawn from widely recognised problem gambling screening frameworks. Answer honestly — this assessment is private and for your benefit only. If you answer "yes" to three or more questions, we encourage you to take a break and seek support.
Have you ever spent more money on gambling than you originally intended for that session?
Have you ever borrowed money or sold personal belongings in order to fund gambling?
Has gambling ever caused tension, arguments, or conflict with your family or friends?
Have you ever felt restless, irritable, or anxious when you were not able to gamble?
Have you ever returned to gambling the day after a loss in order to try to win back what you lost?
Have you ever lied to someone close to you about the amount of time or money you spend gambling?
Has gambling ever negatively affected your work, studies, or other important responsibilities?
Have you ever felt that gambling is something you cannot control, even when you want to stop?
Three or more "yes" answers? This does not mean you have a gambling problem, but it does suggest that taking a break and speaking to someone could be beneficial. Contact our support team at [email protected] or activate a cooling-off period via your account settings right now. You are not alone, and help is available.
Get Help
Support Resources for Players in Bangladesh
If gambling is affecting your life or the life of someone you care about, the following resources provide confidential, professional support. opkok actively encourages players to use these services.
opkok Support Team
Our responsible gaming team is available around the clock. Email us to activate restrictions, discuss concerns, or request an urgent account suspension.
[email protected]National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides free, confidential counselling for individuals experiencing anxiety, stress, and behavioural concerns, including problem gambling.
16789 (Bangladesh)Gamblers Anonymous
Gamblers Anonymous operates a global peer support network for individuals affected by compulsive gambling. Meetings and online resources are available in multiple languages.
gamblersanonymous.orgFamily & Friends Support
If someone you care about has a gambling problem, speaking to a trusted person is often the first and most important step. opkok can also help family members request restrictions on behalf of a player with their cooperation.
[email protected]Protecting Minors
Preventing Underage Gambling
opkok enforces a strict minimum age of 21 years for all account registrations. Age verification is conducted at the point of registration using government-issued identity documents , including National ID cards, passports, and driving licences issued by Bangladeshi authorities.
If you share a device with younger family members, we strongly recommend taking the following precautions to prevent accidental or intentional access to the opkok platform by anyone under the age of 21.
- Always log out of your opkok account when you finish a session, especially on shared devices.
- Do not save your username or password in a browser on a device accessible to minors.
- Use a strong, unique password that younger family members cannot guess.
- Enable parental control software on shared devices to block access to gambling websites.
- Keep payment cards and mobile banking credentials (bKash, Nagad, Rocket, Upay) secure and private.
- Talk openly with young people about the risks of gambling so they understand it is an adult activity with real financial consequences.
Suspected underage access? If you have reason to believe that a minor has accessed or attempted to access an opkok account, please contact us immediately at [email protected]. We will investigate promptly and take all necessary steps, including account suspension and full refund of any funds deposited by the minor.
Age Verification Process
Registration
You declare your date of birth during account registration. Players under 21 are blocked from completing sign-up.
Document Verification
A government-issued photo ID is required to verify your age and identity before your first withdrawal can be processed.
Ongoing Monitoring
Our compliance team conducts periodic account reviews. Any account flagged for age-related concerns is suspended pending further verification.
Zero Tolerance
Accounts confirmed as belonging to individuals under 21 are permanently closed and all deposited funds are returned to the original payment source.
Play Smart
Enjoy opkok — Within Your Limits
opkok offers a world-class gaming experience for Bangladeshi players — from cricket betting and live casino tables to crash games and slots. As long as you play within your means and use the tools available to you, gaming is a rewarding form of entertainment. Explore what opkok has to offer, responsibly.