opkok Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using the opkok platform in any capacity — whether as a registered account holder or as a visitor — you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with the opkok Privacy Policy and any additional rules or guidelines published on the platform from time to time.

These Terms apply to all products and services offered by opkok, including but not limited to casino games, live dealer tables, sports betting, cricket betting, crash games, esports wagering, and all promotional offers. If you do not agree with any part of these Terms, you must immediately discontinue your use of the platform.

2 Eligibility

Access to and use of opkok is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. opkok operates a strict 21+ policy. Players under 21 are prohibited from registering or placing any wager.
• You are accessing the platform as an individual acting in your own personal capacity and not on behalf of any commercial or professional enterprise for the purpose of financial arbitrage.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of opkok is lawful in your jurisdiction.
• You have not previously been self-excluded from opkok or had your account closed by opkok for breach of these Terms.
• You are not acting as an agent for any third party, and all funds used to place wagers are your own lawfully obtained funds.

3 Account Registration

3.1 Single Account Policy

Each individual is permitted to hold one (1) registered account on opkok. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of any outstanding balance.

3.2 Accurate Information

You must provide accurate, complete, and current information when registering your account. This includes your full legal name, date of birth, valid mobile number, and any other information requested during the registration process. You are responsible for keeping your account information up to date. opkok is not liable for any loss arising from inaccurate account information provided by the user.

3.3 Account Security

You are wholly responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Any activity conducted under your account credentials is considered to have been authorised by you. If you suspect that your account has been accessed without authorisation, you must notify opkok immediately at [email protected].

3.4 Identity Verification (KYC)

opkok operates a Know Your Customer (KYC) process. You may be required to submit one or more of the following documents before a withdrawal is processed: a government-issued national ID card, passport, or birth registration certificate; a recent utility bill or bank statement confirming your address; and a screenshot or statement confirming ownership of the payment method used (e.g., bKash or Nagad account linked to your registered mobile number). Failure to provide satisfactory KYC documentation within the timeframe requested by opkok may result in the suspension of withdrawal privileges.

4 Deposits & Payments

4.1 Accepted Payment Methods

opkok accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All deposits are credited in Bangladeshi Taka (BDT). opkok does not charge any platform-side deposit fee, though your payment provider may apply its own transaction charges.

4.2 Minimum Deposit

The minimum deposit amount is ৳500. Deposits below this threshold may not be credited to your gaming account. There is no maximum deposit limit imposed by opkok at the platform level, though individual payment methods may apply their own transaction limits.

4.3 Deposit Processing

Deposits made via mobile wallet methods (bKash, Nagad, Rocket, Upay) are typically credited to your opkok account within sixty (60) seconds of confirmation. Bank transfer deposits may take up to two (2) business hours depending on the initiating bank's processing schedule. opkok is not responsible for delays caused by third-party payment processors.

4.4 Currency

All transactions on opkok are denominated in Bangladeshi Taka (BDT, symbol ৳). No foreign currency conversion is applied by opkok. Funds displayed in your account balance are in BDT.

5 Withdrawals

5.1 Minimum Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount will not be processed.

5.2 Withdrawal Method

Withdrawals will be returned to the same payment method used for the corresponding deposit, in accordance with standard anti-money-laundering practice. opkok does not process withdrawals to payment accounts not registered in the account holder's name.

5.3 Processing Time

Withdrawal requests are reviewed within twenty-four (24) hours of submission. Once approved, mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are typically completed within two (2) hours. Bank transfer withdrawals may take up to three (3) business days. During periods of high volume or where additional verification is required, processing times may be extended.

5.4 Withdrawal Conditions

Withdrawal of deposited funds that have not been wagered at least once is subject to opkok's review. Accounts must have a verified identity (completed KYC) before any withdrawal exceeding ৳10,000 is processed. opkok reserves the right to request additional documentation before processing any withdrawal.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and other promotions offered by opkok are subject to specific terms communicated at the time of the offer. In the absence of specific terms, the following general conditions apply to all promotional offers:

• Bonus funds must be wagered a minimum of twenty (20) times before they or any winnings derived from them may be withdrawn, unless a different wagering requirement is stated in the specific offer terms.
• Bonuses are valid for the period stated in the specific offer. Unclaimed or unfulfilled bonuses expire after thirty (30) days unless stated otherwise.
• Only one bonus may be active per account at any one time, unless the offer explicitly states that it may be combined with other promotions.
• opkok reserves the right to withdraw any bonus at its sole discretion if it determines that the offer was claimed in error or in bad faith.

6.2 Abuse of Promotions

The following activities are considered abuse of the opkok promotional system and may result in immediate account suspension and forfeiture of bonus balances: creating multiple accounts to claim the same offer; placing offsetting bets to artificially fulfil wagering requirements; using automated software to exploit promotional structures; and any other activity that opkok reasonably determines to be inconsistent with good-faith participation in a promotion.

7 Betting & Gaming Rules

7.1 Finality of Bets

Once a bet or wager has been confirmed and accepted by the opkok system, it is final and cannot be reversed or cancelled by the player, except where the specific game or event type provides a documented cash-out or early settlement feature. opkok reserves the right to void any bet that was placed due to a technical error, a manifest pricing error, or in violation of these Terms.

7.2 Sports Betting

All sports betting markets, including cricket, football, kabaddi, and esports, are governed by the specific market rules published on the relevant betting page. In the event of ambiguity, opkok's trading team's determination is final. opkok reserves the right to suspend, restrict, or close any betting market at any time without prior notice.

7.3 Casino & Live Games

Casino games, including slots, live dealer tables, and crash games, are governed by the rules of the individual game as provided by the relevant game provider (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). In the event of a conflict between these Terms and a game provider's rules, opkok's Terms shall prevail with respect to account and financial matters; game-specific rules shall govern gameplay outcomes.

7.4 Technical Failures

In the event of a platform technical failure or disconnection during a live game session, opkok will use reasonable efforts to reconstruct the game state from server logs. Where reconstruction is not possible, incomplete game rounds will be voided and stakes returned to the player's account balance. opkok is not liable for any consequential losses arising from platform or connectivity failures outside opkok's direct control.

8 Prohibited Conduct

The following conduct is expressly prohibited on the opkok platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of funds, and where applicable, reporting to relevant law enforcement authorities:

• Registering more than one account or providing false identity information during registration.
• Using automated bots, scripts, artificial intelligence, or any non-human process to interact with the platform, place bets, or claim bonuses.
• Exploiting any software bug, error, or vulnerability in the platform to gain an unfair advantage. Any winnings generated through exploitation of a known or unknown bug are void.
• Collusion with other players to manipulate game or betting outcomes.
• Engaging in or facilitating match-fixing, spot-fixing, or any form of manipulation of sporting or esports events on which wagers are placed.
• Using the opkok platform to launder proceeds of crime or to conduct any transaction prohibited under applicable anti-money-laundering regulations.
• Accessing or attempting to access another player's account without authorisation.
• Engaging in threatening, abusive, defamatory, or harassing conduct toward opkok staff or other players through any communication channel.

9 Intellectual Property

All content on the opkok platform — including but not limited to software, source code, databases, text, graphics, logos, icons, images, audio clips, and the overall design and layout of the platform — is the exclusive property of opkok or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your own personal, non-commercial recreational purposes. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content on the platform without opkok's prior written consent.

Game content provided by third-party providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) remains the intellectual property of those respective providers and is subject to their own licensing terms.

10 Privacy & Data

opkok collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

opkok uses your data to verify your identity, process transactions, detect fraud, comply with applicable legal obligations, and personalise your experience on the platform. opkok does not sell your personal data to third parties. Data is shared with payment processors, KYC providers, and regulatory authorities only to the extent necessary to provide the service or comply with legal requirements.

For full details of how opkok handles your personal data, your rights as a data subject, and how to exercise those rights, please refer to the Privacy Policy.

11 Responsible Gaming

opkok is committed to promoting responsible gambling and takes its duty of care to players seriously. The platform provides the following responsible gaming tools, all accessible from within the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Configure notifications to alert you after a specified period of continuous play.
• Cooling-Off Periods: Temporarily suspend access to your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Permanently exclude your account from the opkok platform. Self-exclusion requests are irrevocable for a minimum period of six (6) months.

If you believe that you or someone you know may have a problem with gambling, please visit our Responsible Gaming page or contact our support team at [email protected]. opkok staff are trained to respond to responsible gaming concerns with care and discretion.

12 Limitation of Liability

To the fullest extent permitted by applicable law, opkok's total liability to you in connection with your use of the platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your opkok account in the twelve (12) months immediately preceding the event giving rise to the claim.

opkok is not liable for any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of data, loss of opportunity, or reputational damage, even if opkok has been advised of the possibility of such losses.

opkok does not guarantee uninterrupted, error-free, or secure access to the platform. The platform is provided on an "as is" and "as available" basis. opkok makes no warranties, express or implied, regarding the fitness of the platform for any particular purpose.

13 Termination

13.1 Termination by opkok

opkok reserves the right to suspend or permanently terminate any account at its sole discretion, with or without prior notice, in the following circumstances: breach of any provision of these Terms; provision of false or misleading registration information; suspected fraudulent, collusive, or criminal activity; failure to complete identity verification; or any other conduct that opkok determines to be harmful to the platform or its player community.

Upon termination for cause, opkok reserves the right to withhold any account balance pending investigation. Where the investigation concludes that a breach has occurred, opkok may forfeit any promotional or bonus balance and, where applicable, any balance derived from activity in violation of these Terms.

13.2 Termination by the Player

You may close your account at any time by contacting opkok support at [email protected]. Upon account closure request, any verified real-money balance remaining in your account will be returned to your registered payment method after identity verification is confirmed, subject to withdrawal processing times described in Section 5.

14 Amendments to These Terms

opkok reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, opkok will provide reasonable notice to registered account holders via the email address or mobile number on file, or by displaying a prominent notice on the platform. The date of the most recent update is displayed at the top of this document.

Your continued use of the opkok platform following the publication of any updated Terms constitutes your acceptance of those updated Terms. If you do not agree to the updated Terms, you must stop using the platform and request account closure in accordance with Section 13.2.

15 Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws applicable to opkok's operating entity.

In the event of a dispute, opkok encourages players to contact our support team in the first instance. The majority of account and payment issues can be resolved promptly through direct communication. opkok is committed to responding to all formal dispute notifications within five (5) business days.

Where a dispute cannot be resolved through direct communication, both parties agree to submit to binding arbitration before an independent arbitrator. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

16 Contact Information

If you have any questions about these Terms & Conditions, or if you wish to submit a formal dispute, compliance query, or responsible gaming request, please contact the opkok support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh.
• Response Time: Standard enquiries are typically responded to within 24 hours. Formal dispute notifications within 5 business days.

For responsible gaming assistance, please also visit the dedicated Responsible Gaming page.